Shoppers are constantly hopping between devices, channels, and touchpoints. Zoho CRM system ensures you're there for them at every step of their journey—whether through email, chat, social media, phone, or WhatsApp. With its omnichannel features, you can combine all interactions into one timeline, so your support, marketing, and sales teams always have the complete picture.
Monitor every visitor to your eCommerce platform, tracking where they come from, which products catch their eye, and how long they linger with Zoho SalesIQ integrated in the CRM. You can leverage real-time behavioral insights to send targeted chat messages, suggest products, or offer proactive support, which can help boost conversions and reduce cart abandonment.
Zoho CRM combines order history, cart activity, support tickets, form submissions, campaign responses, and personal preferences into a comprehensive customer profile. This all-encompassing view enables you to segment customers based on their buying habits, frequency, value, or interests, allowing you to craft campaigns that truly resonate with them.
Transform missed chances into successes with automated cart abandonment follow-ups. When a customer leaves without completing their purchase, send them friendly reminders through email, SMS, or WhatsApp to entice them back and seal the deal.
Promote the post-purchase experience by automatically sending out order confirmation emails, shipping updates, satisfaction surveys, and upsell offers. You can even automate thank-you notes, requests for reviews, and enrollments in loyalty programs—all without manual intervention.
Get insights into customer behavior and product trends to find the perfect engaging moments. Discover what strategies work best and how to boost your conversion rates with Zia, Zoho's AI assistant. Zia can anticipate deals and suggest ways to enhance your workflows.
Gather essential customer data at every stage—from pop-ups and surveys to newsletter signups and feedback forms with Zoho Forms for ecommerce businesses. Integrate these forms smoothly into your product pages, checkout process, or landing pages to gather information that syncs directly with Zoho CRM.
Automated workflows allow every form submission to trigger lead assignments, send email confirmations, create support tickets, or update your CRM system.
Amazing customer service is key to succeeding online. Zoho CRM software collaborates with Zoho SalesIQ's live chat and helpdesk tools to provide real-time support when your customers need it.
Create behavioral rules to welcome new visitors, assist them during checkout, or offer guidance on high-value product pages. With AI-driven chatbots, you can tackle FAQs, suggest products, and seamlessly hand off chats to human agents whenever necessary, around the clock.
Support tickets generated through chat, email, or forms are automatically connected to customer records in the CRM tool. This means your team can access all previous interactions and purchase history, leading to quicker and more informed responses.
Success in e-commerce relies hea vily on data. Zoho CRM provides customizable dashboards and reports that monitor sales performance, campaign ROI, and customer behavior.
Get visual insights, schedule automated reports, and use these learnings to adjust your strategies in real-time.
Grow your store with smarter insights and a deeper customer relationship management solution.
